The TreatingPeopleRight concept is about looking at business and society from the perspective of “People” and putting “People” in the centre of any business strategy :
• People as customers
◦ People as employees
◦ People as share holders
and People as Business Partners
TreatingPeopleRight.com focusses on this aspect and delivers comprehensive programmes which render an organization which is able to live up to its own brand resulting in a circle of credibility and superior response.
At Treating People Right we adopt a multi-stage process to guide your organization to sustainable culture transformation. We work closely with you on each step of the process. We extensively partner with you in finding solutions through our industry experts. We share our proven techniques and assist you in applying these principles to your organization.
Our approach to organizational change focuses on sustainability. In order to prevent reverting to old methodologies, all of your employees—from your frontline staff to senior management—will be included in the change process. This top-down/bottom-up approach to the culture transformation process can enrich employee engagement and increase customer loyalty—but most importantly, it supports long term results.
Our multi-step process includes:
- Observing and assessing your organization’s culture
- Sharing industry best practices
- Partnering with you to create and/or strengthen your organization’s culture
- Evaluating and advising you on your key processes that support long-term success
- Introducing frontline teams to not only the basics of service but the psychology of service as well
- Developing service excellence champions within your organization