ACHIEVING PEAK CUSTOMER SERVICE
Customer service is a key critical success factor for organisation growth in today’s highly competitive environment. Organisations are continuously increasing the value of customer services, seeing from the customer perspective to maintain competitive edge in the local, regional and global market place. This course cultivates the participants’ mindset for achieving excellent customer experiences through managing and exceeding customer expectations from the perspective of product, process, people, place, technology and customer service standards.
It equips the participants with knowledge and a set of skills vital to customer service excellence.
This course will provide participants with insights, tips and guidance for achieving peak customer service. It develops participants’ self-awareness of own customer services gaps and take proactive approach to develop the characteristics and skill sets of customer services professionals. It further emphasises the importance of team approach when handling problems/issues/challenges they often face in difficult situations.